SHIPPING POLICY
KITCHEN. LABEL ships Worldwide from Singapore. We offer 2 delivery options at checkout:
1. Shipping with Tracking – A tracking number will be provided once your order has been shipped.
2. Shipping without Tracking – No tracking number will be provided therefore we will not be liable for any orders lost in transit, nor be able to advise on specifically when your order will arrive.
Import duties may be charged on your parcel when it reaches your country and must be paid by the recipient of the parcel. Customs policies vary from country to country and you should contact your local customs office should you have any questions relating to customs charges.
ORDER TRACKING & DELIVERY
All orders placed will be processed and shipped within 1-3 working days upon confirmation of payment.
You will receive an email confirmation when your order is shipped, together with your tracking number if you have selected Shipping with Tracking. From there on, you may track your order from your Account page.
If you selected Shipping without Tracking, we will not be able to advise on specific delivery times, nor be liable for parcels lost in transit.
Delivery time is typically 3-5 working days within Asia and 10-14 working days for the rest of the world.
PAYMENT & SECURITY
All prices in our store are in USD. We accept payment only via Paypal. If you do not have a Paypal account, you can still make payment using a credit/debit card via Paypal. You do not have to enter your credit card information on our website, nor do we have access to this sensitive data.
Paypal is PCI(Payment Card Industry)-compliant. For more information, please refer to the Paypal website.
PRE-ORDERS
If you order additional products with your pre-order, please be advised that we cannot split shipments. Your order will always ship complete when the pre-ordered item becomes available.
DIGITAL DOWNLOADS
Once you have successfully made payment and checked out, there are 2 ways to access your instant digital downloads.
1. Email: You will receive an email with download links. If you do not receive this email, check your spam folder. If you paid with PayPal, please check the email address associated with your PayPal account.
2. Login to our website: Log in to your Account area and go to the Downloads page.
You may download your purchase unlimited times.
If you are experiencing problems downloading a purchase, please make sure that your browser is not in incognito mode. If your download still does not work, do contact us at store@kitchen-label.com.
RETURN POLICY
If your order has not been received or has arrived damaged within 30 days of shipment, we can issue a replacement or refund.
END OF THE YEAR SALE: 30% OFF EVERYTHING | USE CODE: KITCHEN2024
